A complex network or interconnected system of participants collectively generating an output. The ‘whole’ of an ecosystem is more than the ‘sum of its parts’ through network effects. [ » read more ]


Practicing empathy means listening to another person unreservedly and free of judgement with the intention of understanding their perspective from their specific point of view.  [ » read more ]

Experience Mapping

A method used to visualize and illustrate an individual’s product/service experience as a customer of an organization. [ » read more ]