Terms related to »Digitalization«

A B C D E H I L M P S T
Ec Ex

Ecosystem

A complex network or interconnected system of participants collectively generating an output. The ‘whole’ of an ecosystem is more than the ‘sum of its parts’ through network effects. [ » read more ]

Experience Mapping

A method used to visualize and illustrate an individual’s product/service experience as a customer of an organization. [ » read more ]