Jan Schmiedgen (M.A.)

How IBM made sense of ‘generic design thinking’ for tens of thousands of people. Continue reading → [ Read more ... ]

Long dreary corridors, impersonal waiting rooms, the smell of disinfectant — hospitals tend to be anonymous and depressing places. Even if you’re just there as a visitor, you’re bound to wonder, “How can my friend recover in such an awfu... [ Read more ... ]

We go to hospitals expecting to get better. But in many cases, they only make you sicker. According to the Centers for Disease Control and Prevention, over 2 million Americans contract Hospital Acquired Infections, resulting in 100,000 d... [ Read more ... ]

AirBnB is kind of a role model for »designpreneurship«: Entrepreneurs with backgrounds in design professions who start companies, which increasingly set the tone in an environment of digitalization. We visited Sasha Lubomirsky, the Head ... [ Read more ... ]

How Intuit communicates and measures the impact of its design thinking program. Continue reading → [ Read more ... ]

Design thinking and design research inform strategic decision-making on many levels. This is an example of how AirBnB's Insights team uses data to address current user experience challenges on the platform. Continue reading → [ Read more ... ]

Phew! What. a. crazy. year. I never did that before but here it is: My recap of personal highlights in business of this year. I learned a big deal and feel grateful for many things that happened. On that score, I somehow felt the need to...

I just gave a brief glimpse into S-D logic at the recent Service Design Drinks, Berlin. Below you can find the slides and a record of the video stream (quality isn’t the best unfortunately).

http://www.slideshare.net/ServiceDesignBerlin/...

It’s done! It took us a while but we just published our study on design thinking adoption in organizations. It’s called “Parts Without A Whole – The Current State of Design Thinking Adoption in Organizations.” Having been the main author...

The last two days I had the pleasure of getting updated again what has happened in 2014 within our research program. The range of topics, which are examined within this small community is very broad – as is design thinking. All of them a...

Any holistic user experience – especially when designing for ‘transformation’ – should create shared value. That means: Solutions for users do not only have to be aligned and negotiated with the economic realities of the service provider...

Lara Lee, Chief Innovation Officer at Continuum makes design thinking look sexy. Her passion for human centered design has helped companies like Pampers and Harley Davidson redesign the ways they deliver value. Always accepting failure a...